When electricity goes out, most of us expect power will be restored within a few hours. But when a major storm causes widepread damage, longer outages may result. Tipmont line crews work long, hard hours to restore service safely to the greastest number of members in the shortest time possible.
When the power goes out
High-Voltage Transmission Lines
Transmission towers and cables that supply power to transmission substations (and thousands of members) rarely fail. But when damaged, these facilities must be repaired before other parts of the system can operate.
Each substation serves hundreds or thousands of members. When a major outage occurs, line crews inspect substations to determine if problems stem from transmission lined feeding into the substation, the substation itself, or if problems exist down the line.
Main Distribution Lines
If the problem cannot be isolated at a distribution substation, distribution lines are checked. These carry power to large groups of members in communities or housing developments.
If local outages persist, supply lines, also known as tap lines, are inspected. These lines deliver power to transformers, either mounted on poles or placed on pads for underround service, outside businesses, schools and homes.
If your home remains without power, the service line between a transformer and your residence may need to be repaired. Always call (800) 726-3953 to report an outage to help our line crews quickly find where the problem is occurring.