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Streamlining voice and video delivery

Ron Holcomb | Monday, March 11, 2019

When we announced our fiber service last year, our products included the “triple play” of internet, voice and video. The decision to offer all three was based on your feedback that you were interested in all three services from Tipmont. More recent feedback from you combined with nationwide trends have given us reason to switch our focus from traditional video to a variety of video options that can maximize your new high-speed internet connection.

From the beginning, we knew that our partnership with Mulberry Telecommunications was crucial to offer voice and video products alongside our broadband offering. Mulberry has over 12 years of experience offering video and is our preferred traditional video provider. The benefit is two-fold: cost savings from Mulberry’s existing hardware and retransmission agreements and a shared set of values since Mulberry is a cooperative like Tipmont. As we work through the development phases of our deployment, we want to ensure you have access to video and voice services the way you want it.

Beginning with our beta users in our first build area, video and voice service will be available through Mulberry, rather than directly from Tipmont. This change helps streamline the voice and video service delivery by aligning your customer experience with who is actually delivering the service.

Consumers who want Mulberry video or voice service will be able to order the service through Tipmont and have it installed at the same time as the initial internet service install, but those services will be billed and managed through Mulberry rather than Tipmont. Mulberry video and voice service will be delivered over the same fiber line that provides your internet connection.

While some still prefer traditional TV service, a new video model called Over the Top, or OTT, is rapidly gaining popularity with consumers. Since all the video content is delivered over the internet to smart TVs, smart phones and computers, OTT providers have the advantage of not having to provide end-user equipment. As a result, most OTT services are about $40 compared with about $90 for the average cable TV package. Additionally, many now offer local networks alongside the traditional channel lineup of cable networks. Most have free trials available via their website without any fee or commitment to decide whether or not you like the service. We are also working with Mulberry to develop custom OTT options for local content.

This decision falls in line with our mission to empower you with essential services. It is now widely accepted that broadband internet is no longer a luxury, but a tool you need to be successful. Voice and video products are widely available from multiple providers that can provide service over your broadband connection. But it’s that reliable and fast broadband connection that is essential (and missing) for so many of you today.

Tipmont is going to focus on making sure that the true essential service, broadband internet, is the best it can possibly be for you. You deserve no less.

  • Last modified: Monday, March 11, 2019

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Ron Holcomb

Ron Holcomb

Ron Holcomb is CEO of Tipmont REMC.

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